Award-Winning Keynote Speaker, Chief Amazing Officer of Shepard Productions, National Speakers Association Hall of Famer, NYT & WSJ Bestselling Author of 8 Books & Podcast Host
Shep Hyken’s Biography:
Shep Hyken is an award-winning keynote speaker, bestselling author, and globally recognised authority on customer service and customer experience. Known for delivering engaging, high-impact presentations, he has spent decades helping organisations transform how they connect with customers. As Chief Amazement Officer of Shepard Productions, Shep is trusted by global brands to deliver actionable insights that improve loyalty, retention and long-term business performance, making him a highly sought-after speaker for corporate audiences worldwide.
Shep began his professional journey by founding Shepard Productions, establishing a foundation in customer service training and consultancy. Through years of hands-on experience, he built a reputation for helping organisations strengthen internal culture and external relationships. His work evolved to include advising senior leaders and delivering tailored programmes that bridge the gap between strategy and execution. Over time, Shep expanded his influence through leadership roles in professional speaking and executive education, while continuing to deliver keynotes, workshops and training sessions that resonate across industries.
A prolific thought leader, Shep is a New York Times and Wall Street Journal bestselling author of eight books focused on customer experience and business growth. His work has been featured in leading global publications, including Forbes, The Huffington Post and Harvard Business Review. He has also hosted widely recognised media platforms, including a television series and a chart-topping podcast where he interviews senior business leaders. In recognition of his contributions, Shep has been inducted into the National Speakers Association Hall of Fame for lifetime achievement.
Shep continues to influence the future of customer experience through education, consultancy and thought leadership. He works closely with organisations to embed practical, sustainable strategies that elevate service standards. His ability to translate complex ideas into simple, actionable steps ensures his continued relevance in an evolving business landscape, while his dynamic delivery style keeps audiences engaged and motivated.
Why Hire Shep Hyken?
Shep is hired for his ability to deliver high-energy, content-rich keynote presentations that drive immediate action. Having spoken thousands of times across global stages, he combines real-world case studies with proven frameworks that audiences can implement straight away. His sessions are tailored, interactive and focused on measurable outcomes, making them highly valuable for leadership events, conferences and training programmes. By simplifying customer experience strategy into clear steps, he equips teams with the tools needed to improve performance, engagement and long-term success.
Shep Hyken’s Career Highlights:
Here are some of the key milestones that define Shep Hyken’s remarkable career across customer service and experience:
- 2024 – CX Expert in Residence, High Point University
- 2021 – Published ‘I’ll Be Back’
- 2020 – Published ‘The Cult of the Customer’
- 2019 – Published ‘Be Amazing or Go Home’
- 2018 – Began hosting ‘Be Amazing or Go Home’
- 2018 – Published ‘The Convenience Revolution’
- 2017 – C-Suite Advisor & C-Suite Radio Host, The C-Suite Network
- 2016 – Continuing Education Accredited Curriculum Developer & Facilitator, XTRAcredits
- 2014 – President of the National Speakers Association
- 2013 – Published ‘Amaze Every Customer Every Time’
- 2013 – Established ‘Amazing Business Radio’
- 2012 – Published ‘Moments of Magic’
- 2011 – Published ‘The Amazement Revolution’
- 2008 – Inducted into the National Speakers Association Hall of Fame
- 2005 – Guy In Charge, BizComix
- 1999 – Published ‘The Loyal Customer’
- 1983 – Founder, Shepard Presentations
Videos
Shep Hyken’s Official Keynote Speaking Videos & Showreel:
Testimonials
“Some who have attended a number of conferences over the years told us this was the best keynote they had ever seen. Shep, your participation helped make the conference what it was.” – IBM
“From start to finish, you offered nothing but ‘Lexus-like’ professionalism and courtesy to our program staff and dealership associates, and you tailored your presentation to the overall theme of our conference.” – Lexus
“Your nuggets of wisdom encourage us all to find ways, both simple, small and large, to improve.” – FedEx
“An amazing presentation that was still talked about this evening. Your message resonated with each person today, and all we’re excited to take that message back to their teams.” – Mastercard
Speaking Topics
Shep Hyken’s Official Keynote Topics:
- How to Create an Amazing Customer Experience
- The Convenience Revolution
- Maximizing AI Impact on Customer Experience: Ensuring Your Technology Delights Customers and Empowers Employees
- Creating An Amazing Customer Experience in Scary Times
- Be Amazing or Go Home
How Much Does Shep Hyken Cost to Hire?
How Much Does it Cost to Hire Shep Hyken?
The cost of hiring Shep Hyken depends on your event format, location and requirements. For an accurate and tailored quote, please contact a London Keynote Speakers Agency booking agent for expert guidance.