Former Microsoft Leader of Customer Service, Founder of Customer Bliss, Co-Founder of the Customer Experience Professionals Association & Known as The ‘Godmother’ of Customer Experience
Jeanne Bliss’s Biography:
Jeanne Bliss is a world-renowned customer service expert, widely recognised as the ‘Godmother’ of customer experience. Jeanne has spent over three decades transforming organisations by helping leaders earn customer-driven growth through purposeful leadership and behaviour. As a keynote speaker, she is sought after for her ability to translate complex customer experience strategies into actionable frameworks that deliver measurable results. Her pioneering concepts, including the ‘Power Core’ and ‘Five Competencies’, have redefined how organisations build loyalty and long-term value, making her a trusted authority for global businesses aiming to elevate performance through customer-centricity.
Jeanne began her career at Lands’ End, where she served as Leader of Customer Experience, reporting directly to the founder and executive leadership team. She went on to hold senior leadership roles at Mazda, Coldwell Banker and Allstate, consistently being appointed as the first executive dedicated to customer experience, loyalty and retention. At Microsoft, Jeanne operated as General Manager of Worldwide Customer and Partner Loyalty, shaping global strategies at scale. Transitioning into entrepreneurship, she founded Customer Bliss, where she advises organisations on embedding customer experience into their operational DNA, while also co-founding the Customer Experience Professionals Association to advance industry standards.
An accomplished author, Jeanne has written four bestselling books, including Chief Customer Bliss and Would You Do That to Your Mother, which have become essential reading for business leaders. She also created a comprehensive video masterclass focused on customer-driven growth and hosts the widely recognised Human Duct Tape Show podcast. Jeanne’s expertise has been featured across leading media platforms including Forbes, Inc., Fast Company and CNBC, reinforcing her credibility as a thought leader in the field.
Through her speaking engagements, Jeanne delivers practical, inspiring and highly relevant insights that resonate with leaders across industries. Her ability to combine storytelling with proven frameworks ensures audiences leave with clarity, confidence and a renewed commitment to delivering exceptional customer experiences that drive sustainable growth.
Why Hire Jeanne Bliss?
Jeanne is hired for her ability to equip leaders with practical tools that immediately elevate customer experience performance. Her keynote sessions are built around real-world transformation strategies, drawn from decades of executive leadership. As host of a leading industry podcast and creator of a structured masterclass series, she brings polished, engaging delivery to every stage. Jeanne’s talks are highly interactive, leaving audiences with clear implementation pathways and the confidence to lead customer-focused change across their organisations.
Jeanne Bliss’s Career Highlights:
Here are some of the key milestones that define Jeanne Bliss’s remarkable career in customer service and experience:
- 2026 – Continues as the ‘Godmother’ of Customer Experience
- 2018 – Published ‘Would You Do That to Your Mother’
- 2015 – Published ‘Chief Customer Officer 2.0’
- 2011 – Co-Founder, Customer Experience Professionals Association
- 2009 – Published ‘I Love You More Than My Dog’
- 2006 – Published ‘Chief Customer Officer’
- 2002 – Founder & CEO, Customer Bliss
- 1999 – Leader of Customer Experience, General Manager, Worldwide Customer & Partner Loyalty, Microsoft
- 1997 – Leader of Customer Experience, First VP Customer Satisfaction & Retention, Allstate Corporation
- 1995 – Leader of Franchisee Loyalty, First VP Affiliate Services & Loyalty, Coldwell Banker
- 1992 – Leader of Customer Loyalty & Satisfaction, Mazda
- 1983 – Leader of Customer Experience, Lands’ End
Videos
Gina Balarin’s Official Keynote Speaking Videos & Showreel:
Testimonials
“Jeanne helped us launch our CX journey nearly 7 years ago. We hired her to cast a vision and execute a strategy that would differentiate us in a highly competitive, highly regulated market. One of the most prolific thought leaders, Jeanne has the wisdom of someone who has walked the walk herself at some of the most storied brands in the world. She brings insights that are fresh, innovative, and effective. Since our CX journey started in earnest at Sandy Spring Bank, we have won the CX Innovation Award twice and were recognized as the most Trustworthy bank in Maryland in 2019. We have improved upon every CX metric and driven client loyalty that translated to 6 years of consecutive, record-breaking growth. The 5 competencies work if you work them. Thank you Jeanne!” – Mark, CCXP
“A bottle-rocket wrapped inside a book of customer wisdom.” – Bob, Senior Vice President, Century Furniture
Speaking Topics
Jeanne Bliss’s Official Keynote Topics:
- WHAT’S YOUR THREE-BLOCKS LONG?
- BUILD YOUR CUSTOMER-DRIVEN GROWTH ENGINE
- HUMANITY IN BUSINESS
- FIVE KEY ACTS OF LEADERSHIP BRAVERY
- A FIRESIDE CHAT WITH JEANNE & YOUR LEADERS
How Much Does Jeanne Bliss Cost to Hire?
How Much Does it Cost to Hire Jeanne Bliss?
Jeanne Bliss’s speaking fees typically reflect his exceptional career and international demand. Engagements vary depending on location, format, and duration; keynote appearances, conferences, and international events may command higher fees due to travel and preparation requirements.