Customer Experience Expert, Founder of CXOHome, Host of ‘The Modern Customer Podcast’ & Named One of the Top 40 Female Keynote Speakers By Real Leaders Magazine
Blake Morgan’s Biography:
Blake Morgan is a globally recognised authority on customer experience and leadership, known for helping organisations build cultures that prioritise the modern customer. Blake has become a trusted voice for executives seeking to navigate rapid technological change while maintaining a human-centred approach to business. She has been named one of the top 40 female keynote speakers by Real Leaders Magazine and has delivered keynote talks at high-profile events, including the 2026 Qualtrics #X4 conference. Her thought leadership bridges innovation, employee engagement and customer-centric strategy, making her a sought-after expert across industries. She is widely recognised not only for her insights but for her ability to translate complex trends into practical action, which is why she is consistently hired as a keynote speaker at major global events.
Blake’s career began with roles that built a strong foundation in content, communication and business strategy. After graduating from the University of California with a degree in Modern Literature and the History of Art and Visual Culture, she started as a Conference Producer at IQPC before progressing to Senior Editor. She later became President at New York Toastmasters, refining her public speaking skills, and moved into marketing roles, including Marketing Manager at blueKiwi and Social Media Program Manager at Intel Corporation. Alongside her corporate work, Blake launched her PR agency, Artemis, in 2010 and later founded CXOHouse.com, a community for customer experience leaders. Her academic contributions include teaching as Adjunct Faculty at Rutgers University and guest lecturing at institutions such as the University of California and Columbia University School of Professional Studies, further cementing her authority in the field.
Why Hire Blake Morgan?
Blake’s influence extends through a wide range of accolades and media contributions. Blake is the author of ‘CustomerFocused Leadership: The New Rules For Building Business Around Today’s Customer’, which became a January 2023 Business Bestseller and was recognised among the top future of technology books and essential reading for C-level executives navigating global disruption. As host of ‘The Modern Customer Podcast’, she has interviewed leading executives and innovators, while also serving as a LinkedIn Learning Instructor, sharing her expertise with a global professional audience.
Blake is hired as a keynote speaker because she delivers more than theory. Her presentations combine real-world case studies, actionable frameworks and forward-thinking insights into customer experience and leadership. She speaks directly to the challenges organisations face in aligning culture, technology and customer expectations, offering clear strategies for transformation. With a dynamic speaking style grounded in years of research and executive engagement, Blake equips audiences with the tools to lead customer-centric change at scale, making her an essential voice for organisations aiming to remain competitive in a rapidly evolving business landscape.
Blake Morgan’s Career Highlights:
Here are some of the key milestones that define Blake Morgan’s remarkable career:
- 2026 – Keynote talk at the Qualtrics #X4 conference
- 2024 – LinkedIn Learning Instructor
- 2024 – Published ‘CustomerFocused Leadership: The New Rules For Building Business Around Today’s Customer’
- 2021 – Top 100 Future Of Technology Books Of All Time
- 2020 – Top 20 Books C-Level Executives Are Reading To Deal With COVID-19
- 2020 – Named one of the top 40 female keynote speakers by Real Leaders Magazine
- 2019 – Guest Lecturer for the Columbia University School of Professional Studies
- 2015 – Founded CXOHouse.com
- 2013 – Social Media Program Manager and Digital Support at Intel Corporation
- 2009 – President at New York Toastmasters
Videos
Blake Morgan’s Official Keynote Speaking Videos & Showreel:
Testimonials
“We pioneered a new conference format by creating the world’s first virtual reality customer experience event and Blake was our highest rated speaker!” – Dor Danieli, Director of Marketing, NICE
“Blake brought energy, insight, and inspiration – Blake delivers brilliantly, speaks from the heart, and provokes insightful discussions.” – Leigh Segall, Chief Strategy Officer, Smart Communications
“Blake’s expertise, knowledge, and ability to connect with our entire staff was valuable and left a profound impact on our organization.” – Atif Elkadi, Deputy CEO, Ontario International Airport
“Blake delivered an impactful speech and left our leadership team with inspiring ideas we could apply to our own manufacturing business.” – Mark Anzelc, VP Supply Chain, ParkerHannifin
“At our Norway event Blake was a pleasure to work with, delivered the presentation with a high level of professionalism, and received outstanding feedback from.” – Kristin Haug, Program Manager, Tekna
“She’s a storyteller at heart and engages audiences with great examples of customer experiences from both the consumer and employee’s standpoint.” – Lisa Pintchman, VP Communications, Pega
“Blake really brought this topic to life with a compelling and entertaining presentation for my leadership team spurring some great team thinking and discussions.” – Donna Morris, Chief People Officer, Walmart
“Blake painted a picture of the importance of a winning customer experience, leveraging examples that resonated with our attendees.” – Peter Davey EVP, Head of Product Innovation & Labs, The Clearing House
“Blake is a true leader in the customer experience space – she is an engaging, insightful, and fun speaker.” – Charlie Isaacs, CTO, Salesforce
“Many of our customers came up to me after her keynote and identified simple and impactful ways they could apply what Blake taught.” – Christ Chumley, President, COO, CampusLogic
“Blake has a unique ability to take a complex topic such as how technology is re-shaping the customer experience and break it down for audiences to easily understand and implement.” – Matt Banaszynski, CEO, Independent Insurance Agents of Wisconsin
“Blake’s belief that companies should use empathy to make customer-centricity a key tenet of their business strategy hits the larger industry issue of poor customer service on the head.” – Gina Perini, President & CEO, Somos, Inc
Speaking Topics
Blake Morgan’s Official Keynote Topics:
- The 8 Laws Of Customer-Focused Leadership
- The Four Ways To Make Customer Experience A Decision
How Much Does Blake Morgan Cost to Hire?
How Much Does it Cost to Hire Blake Morgan?
Blake Morgan’s speaking fees vary depending on event location, format, duration and level of preparation required. For an accurate quote tailored to your event, please contact a London Keynote Speakers Agency booking agent for expert guidance.