Geoff Ramm

Customer Experience, Customer Service & Marketing Keynote Speaker & Author of ‘Celebrity Service Superstars’

Geoff Ramm’s Biography:

Geoff Ramm is an internationally acclaimed keynote speaker, author, and expert on customer service and marketing innovation. Known for his captivating stage presence, sharp wit, and infectious enthusiasm, Geoff connects effortlessly with audiences around the world. His talks blend engaging stories, humour, and actionable insights, encouraging professionals to think differently about how they serve and delight their customers. His speaking style is dynamic and interactive, often challenging listeners to see the extraordinary potential in the everyday moments that shape customer experiences.

Geoff’s early career was rooted in marketing and customer service, where he discovered his fascination with how brands build loyalty through creativity and care. He began as a Marketing Advisor at CDC Enterprise Energy before moving on to Marketing Manager for Springfield Motor Group. Those formative years gave him a strong understanding of what separates good service from exceptional service, and inspired him to share his philosophy with others. His first-hand experiences working with teams and organisations of all sizes helped him develop a practical, real-world approach to improving customer engagement.

Today, Geoff is recognised globally as a leading voice in service excellence and creative marketing. As the creator of OMG Marketing, he developed a fresh approach to helping businesses stand out through originality, motivation, and generosity. He has worked with major companies including Bauer Media Group, Honda, and British Airways, helping them to elevate their customer experience and strengthen their brand reputation. As an author, he has written several influential books, such as OMG Marketing, Celebrity Service, OMG Strikes Back, and Celebrity Service Superstars. Each of these titles explores how businesses can surprise, delight, and exceed expectations at every stage of the customer journey.

Throughout his distinguished career, Geoff has earned numerous accolades. He became the youngest-ever President of the Professional Speaking Association UK and was later awarded the Professional Speaking Award of Excellence. His expertise has been recognised beyond the stage as well, having been honoured as a UK Enterprise Ambassador for his contributions to business and entrepreneurship. Geoff’s message is simple yet powerful — with creativity, passion, and attention to detail, any organisation can create experiences that customers will never forget.

Why Hire Geoff Ramm?

Geoff Ramm is a speaker who brings unmatched energy, humour, and originality to every stage he steps on. His presentations are a masterclass in storytelling, packed with real-life examples and practical advice that inspire audiences to reimagine how they deliver service and build customer loyalty. Whether speaking to global corporations or smaller organisations, Geoff creates a personal connection that motivates listeners to take action. His ability to make complex ideas engaging and memorable ensures that every audience leaves not only entertained but equipped with the tools to make a genuine impact in their own businesses.

Geoff’s reputation as an industry-leading expert has earned him speaking invitations around the world, including a standout appearance at the International Customer Experience Summit in New York. His insights have also reached a wide audience through his feature on the Succeed Through Speaking podcast, where his thought-provoking discussions on creativity and service excellence have inspired professionals across industries. Event organisers choose Geoff because he consistently delivers talks that are fresh, relevant, and packed with tangible value. With his enthusiasm, expertise, and ability to spark real change, Geoff is the perfect choice for organisations seeking a speaker who leaves audiences inspired to act.

Geoff Ramm’s Career Highlights:

Here are some of the key milestones that define Geoff Ramm’s extraordinary career:

• 2025 – Featured as a keynote speaker at UCISA25 Leadership Conference, where he presented his “Celebrity Service” framework to delegates on elevating customer experience.
• 2023 – Appeared on the Succeed Through Speaking podcast, sharing insights on creativity, customer experience, and business growth.
• 2021 – Published Celebrity Service Superstars, showcasing outstanding real-world examples of exceptional customer service.
• 2019 – Delivered a keynote speech at the International Customer Experience Summit in New York, inspiring a global audience.
• 2015 – Published Celebrity Service: Discover the Gap in Your Service You Never Knew Existed, expanding his philosophy on customer engagement.
• 2015 – Released OMG Strikes Back, offering fresh strategies to help businesses stand out through creative marketing.
• 2014 – Received the Professional Speaking Award of Excellence, recognising his outstanding contribution to professional speaking in the UK.
• 2013 – Became the youngest-ever President of the Professional Speaking Association UK, leading the organisation with innovation and vision.
• 2012 – Published OMG Marketing, his debut book, introducing his unique approach to marketing and customer service excellence.
• 2010 – Collaborated with global brands including Bauer Media Group, Honda, and British Airways to enhance customer experience strategies.
• 2008 – Honoured as a UK Enterprise Ambassador for his commitment to inspiring entrepreneurship and business development.