Natalie Doyle Oldfield

Natalie Doyle Oldfield is a globally recognised trust expert, keynote speaker and President of Success Through Trust Inc. Widely regarded as a leading authority on how trusted relationships drive revenue growth, Natalie has spent more than 25 years helping organisations strengthen customer loyalty, enhance reputation and achieve sustainable business success. As the creator of an evidence-based framework for measuring and building trust, she has transformed trust from an abstract concept into a measurable business asset. Her expertise, practical insights and proven methodologies make her a highly sought-after speaker for organisations looking to improve performance, leadership and customer relationships.

Natalie’s career began in communications, public relations and marketing, where she held a variety of senior leadership positions, including Chief Marketing Officer, Director of Marketing and Manager of Marketing and Public Affairs. Alongside her corporate career, she developed a passion for education, teaching communications and business at a university level. Her academic achievements include a Master’s Degree in Communications and Public Relations, a Certificate in Mid-Management from the Georgia Institute of Technology, a Bachelor of Public Relations and a BA (Honours) in Sociology. Drawing on both academic research and practical business experience, she founded Success Through Trust Inc. in 2013.

A bestselling author, Natalie has written ‘Trusted: The Proven Path to Customer Loyalty and Business Growth’ and ‘The Power of Trust: How Top Companies Build, Manage and Protect It’. The latter was recognised as one of the Top 5 Business Books of 2017. She has been named among the world’s Top Thought Leaders in Trust on multiple occasions and received a Lifetime Achievement Award from Trust Across America for her pioneering contributions to the field. She is also recognised as one of Canada’s Most Inspiring Women Entrepreneurs.

Beyond her writing and consulting work, Natalie is a Forbes contributor and is frequently quoted by Economist Impact as a Business Trust Expert. In 2013, she developed the Client Trust Index™, a proprietary tool designed to measure Trust Equity™ and help organisations quantify the impact of trust on business outcomes. Through her research, thought leadership and advisory work, she continues to influence how organisations build credibility, strengthen stakeholder relationships and create long-term growth.

Natalie Doyle Oldfield is hired as a speaker for her unique ability to demonstrate how trust directly impacts business performance, customer loyalty and organisational growth. Combining decades of leadership experience with original research, she delivers practical, evidence-based strategies that audiences can implement immediately. Natalie’s keynote presentations translate complex concepts into actionable insights, helping leaders understand how to build trust with customers, employees and stakeholders. As a bestselling author, Forbes contributor and internationally recognised thought leader, she brings credibility, expertise and measurable solutions that inspire organisations to create stronger relationships and sustainable success.

Here are some of the key milestones that define Natalie Doyle Oldfield’s remarkable career:

  • 2024 – Published ‘Trusted: The Proven Path to Customer Loyalty and Business Growth’, further advancing her thought leadership on trust and business performance.
  • 2021 – Received a Lifetime Achievement Award after being recognised among the world’s Top Thought Leaders in Trust.
  • 2021 – Named one of Canada’s Most Inspiring Women Entrepreneurs for her impact on business leadership and innovation.
  • 2018 – Recognised as a Top Thought Leader in Trust by Trust Across America, Trust Around the World.
  • 2017 – Named a Top Thought Leader in Trust by Trust Across America, Trust Around the World for the second consecutive year.
  • 2017 – Authored ‘The Power of Trust: How Top Companies Build, Manage and Protect It’, which was named a Top 5 Business Book of the year.
  • 2013 – Created the proprietary Client Trust Index™ to help organisations measure Trust Equity™ and business performance.
  • 2013 – Founded Success Through Trust Inc., establishing a consultancy focused on trust-based growth strategies.
  • 2012 – Completed a Master’s Degree in Communications and Public Relations, receiving the Senate Award of Distinction.