Customer Experience Expert, Senior Director of Private Equity Partnerships at HubSpot & Former Head of Customer Transformation at Retail inMotion
Daphne Costa Lopes’ Biography:
Daphne Costa Lopes is a leading customer success and customer experience expert with more than a decade of experience helping organisations transform customer relationships into sustainable revenue growth. Formerly HubSpot’s Head of Customer Success and now Senior Director of Private Equity Partnerships, she has built a reputation for creating high-performing, AI-enabled customer success teams that deliver measurable commercial results. Having helped more than 200 companies build and scale their customer success functions while achieving net revenue retention rates exceeding 130%, Daphne is a sought-after speaker on customer success, AI adoption, customer experience and business growth. She has shared her expertise at major industry events including Pulse, Leap and The Customer Conference.
After graduating from Griffith College Dublin with a Bachelor’s degree in Business and later completing a Master’s in Product Management, Daphne began building her expertise in customer success. In 2015, she joined WNDYR as Customer Implementation Manager before progressing to Head of Customer Success Partnerships and subsequently Head of Operations. She later became Head of Customer Transformation at Retail inMotion, leading customer transformation initiatives before joining HubSpot. At HubSpot, she advanced from Manager of Customer Success EMEA to Senior Manager, Principal Manager of Customer Success and ultimately Head of Customer Success before moving into her current leadership role as Senior Director of Private Equity Partnerships.
Alongside her executive career, Daphne is the executive producer and host of the podcast ‘This is Growth’, where she interviews business leaders and customer success professionals on scaling organisations and driving sustainable growth. Her practical approach combines data-driven decision-making with customer-centric leadership, making her a respected voice within the customer success community.
Today, Daphne’s mission is to help every B2B organisation build revenue-generating, AI-enabled Customer Success teams capable of driving long-term business growth. Combining executive leadership experience with hands-on operational expertise, she equips audiences with actionable strategies that bridge customer experience, technology and commercial performance. Her engaging presentations offer practical frameworks that leaders can immediately implement to strengthen customer relationships and accelerate business success.
Why Hire Daphne Costa Lopes?
Daphne Costa Lopes delivers practical, commercially focused keynote presentations that help organisations rethink customer success for the modern AI era. Drawing on extensive leadership experience across high-growth technology businesses, she shares proven frameworks for building scalable customer organisations, improving retention and accelerating revenue growth. Audiences value her ability to translate complex customer success strategies into actionable insights backed by real-world experience. Whether speaking to executives, customer leaders or SaaS professionals, Daphne inspires organisations to create sustainable growth through customer-centric leadership and innovation.
Daphne Costa Lopes’ Career Highlights:
Here are some of the key milestones that define Daphne Costa Lopes’ remarkable career:
- 2026 – Serves as Senior Director of Private Equity Partnerships, helping businesses leverage AI-enabled customer success strategies to accelerate long-term growth.
- 2022 – Became Principal Manager of Customer Success at HubSpot, leading customer success initiatives for a global technology leader.
- 2022 – Launched and became Executive Producer and Host of the This is Growth podcast, interviewing leading business and customer success experts.
- 2021 – Promoted to Senior Manager of Customer Success at HubSpot, expanding her leadership responsibilities.
- 2019 – Joined HubSpot as Manager of Customer Success EMEA, overseeing customer success across the European market.
- 2019 – Served as Head of Customer Transformation at Retail inMotion, leading strategic customer transformation programmes.
- 2018 – Promoted to Head of Operations at WNDYR, driving operational excellence and business growth.
- 2016 – Advanced to Head of Customer Success Partnerships at WNDYR, developing strategic customer partnerships.
- 2015 – Joined WNDYR as Customer Implementation Manager, beginning her leadership journey in customer success.
Videos
Daphne Costa Lopes’ Official Keynote Speaking Videos & Showreel:
Testimonials
“Daphne came to help us design and structure our Customer Success department from scratch. She was present from hire 1 to growing our team to 5 members serving our customers in more than 10 countries. Always with a big smile, Daphne helped the business understand customer success as a second growth engine, implement processes and systems to establish the customer success practice and define and track key measures of success of the CS department. Working with Daphne was a pleasure and a great example of a successful consultancy.” – Matheus, Chief People Officer at Evercam
“Daphne was invited to do a key talk at The Customer Conference, Europe in Dublin. Customer Success audiences can be tricky to satisfy – we are often overexposed to thought leadership, and our community talks about things like data, proactivity, process, and growth a lot in theory, but sometimes struggles to get right the practice of it all. Because of this, it can be challenging to come up with a useful concept that would impress audiences. Not for Daphne! In an exciting session, focused on using data to power sustainable customer growth, Daphne presented the concepts clearly, challenged pre-existing concepts about the metrics in Customer Success and offered practical guidance on how any team could apply her methodology to achieve growth. It was clear she was highly experienced in the topic and an expert in what she talked about. She was well prepared, confident, engaging, and her session used the perfect balance between conversation and visual cues. On a separate note, if you are someone who organises events, you would relate to the challenges of working with busy speakers; it may be hard to collect slide decks on time and speakers with busy schedules may take a while to respond, which can ultimately have an impact on the event. From this perspective, Daphne has been impeccable along the way – responding to emails promptly, always sticking to deadline, and executing to the highest quality. If you are looking for an experienced, but interesting speaker for your next CS event – look no further! I am grateful I got to collaborate with Daphne and would always welcome a chance to do it again.” – Morika, Customer Success and Technical Services Director, Permutive
“Daphne was my direct manager and later senior manager during my time as a customer success manager at HubSpot. Daphne is a fantastic leader and mentor who was a key factor in my own career growth over the past couple of years. One thing I really admire about Daphne is her approach to problem-solving and ability to keep a positive mindset in any situation. In my opinion, Daphne’s human-centric leadership approach coupled with strong analytical and strategic skills make her a major asset to any organisation she is a part of.” – Matthew Ward
“I asked Daphne to be a main speaker at the Customer Success Europe event. I was looking for someone who could deliver an engaging talk and interact with the audience. She did not disappoint. Throughout her presentation, it was clear that Customer Success Leadership is a subject that Daphne is both passionate and expert in. Her talk entitled “Culture + Process + Technology are the key to Customer Success”, was delivered with energy and authority. She presented the argued that team effort, robust processes and smart technology are the key ingredients in the magic formula of a truly customer centric organisation. Looking forward to her next presentation!” – Peter, Chief People Officer, eDesk
“Daphne is an example of a modern business consultant. She has a great business mind and understands how to sell unique/bespoke concepts and products successfully to clients around the world. She expertly coached our business on sales strategy and how to package the products and services we offer, RADAR being the core service. We would recommend her to anyone offering innovative products or services to the market, regardless of what stage of business they are at. It has been a great experience working with her and we look forward to working with her again.” – Michael-Philippe, Research and Development Director, Griffith College Dublin
Speaking Topics
Daphne Costa Lopes’ Official Keynote Topics:
- Why Customer Success is Key to Durable and Sustainable Growth
- Building a Second Growth Engine: Why You Should Invest in CS
- Breaking Linear Growth with CX
- Improve NRR By Focusing on Your Customer’s Outcomes
- Artificial Intelligence, Automation and the Future of CX
How Much Does Daphne Costa Lopes Cost to Hire?
How Much Does it Cost to Hire Daphne Costa Lopes?
Daphne Costa Lopes’ speaking fees typically reflect their exceptional career and international demand. Engagements vary depending on location, format, and duration; keynote appearances, conferences, and international events may command higher fees due to travel and preparation requirements.
