Expert On Customer Experience In The Digital World, Internationally Bestselling Author & Co-founder Of Nexxworks, Snackbytes & Zembro
Steven Van Belleghem’s Biography:
Steven Van Belleghem is a globally recognised expert on customer experience in the digital world, renowned for helping organisations balance technological innovation with human-centred service. As the Co-Founder of Nexxworks, Snackbytes and Zembro, he has helped build businesses that drive innovation in customer experience, digital transformation and technology. Having delivered more than 1,000 keynote speeches across 40 countries, Steven has become one of the world’s most sought-after customer experience speakers. His expertise spans the impact of emerging technologies on customer relationships, the future of customer experience and the evolving role of people in an increasingly automated world. Trusted by global brands including Disney, Mastercard, Mercedes, Booking.com, Heineken and Salesforce, he shares practical strategies that enable organisations to thrive in a rapidly changing digital landscape.
Steven began his career as a Senior Consultant at InSites before progressing to Director of Brand & Conversation Research and Managing Partner at InSites Consulting, where he spent 12 years helping businesses understand consumer behaviour and digital engagement. Alongside his consultancy work, he became a Professor at Vlerick Leuven Gent Management School, later serving as a part-time marketing professor at Vlerick Business School while also appearing as a guest speaker at London Business School. Since 2018, he has been a Partner and Strategic Advisor for iO, while co-founding Nexxworks, Snackbytes and Zembro. He also serves as a board member of Nexxworks and Snackbytes, supporting innovation and digital transformation.
An internationally bestselling author, Steven has written six acclaimed books, including ‘The Offer You Can’t Refuse’, ‘Customers the Day After Tomorrow’, ‘When Digital Becomes Human’ and ‘The Conversation Manager’. His work has received numerous accolades, including the Best Marketing Book of the Year Award and the Commuter Read Award in 2015, Agency of the Year and Best Presentation Award MIE in 2011 and the Most Innovative Marketing Book Award in 2010.
Beyond his commercial achievements, Steven is committed to shaping the future of business through education, innovation and social impact. He has served as a board member of Hello Customer and Plan International Belgium, supporting organisations dedicated to customer insight and global development. His influential TEDx talk, What If Customers Become Friends?, reflects his belief that lasting business success comes from creating genuine emotional connections with customers. Combining academic expertise, entrepreneurial success and real-world business experience, Steven equips audiences with actionable insights that prepare organisations for the next generation of customer expectations.
Why Hire Steven Van Belleghem?
Steven Van Belleghem combines extensive global speaking experience with cutting-edge insights into customer experience, digital transformation and artificial intelligence. Drawing on lessons from working with leading international brands and innovative technology businesses, he delivers engaging, evidence-based presentations that help organisations prepare for the future of customer relationships. His TEDx talk, What If Customers Become Friends?, demonstrates his ability to communicate complex ideas in an accessible way, leaving audiences with practical strategies for creating stronger customer loyalty, embracing innovation and maintaining a human focus in an increasingly digital world.
Steven Van Belleghem’s Career Highlights:
Here are some of the key milestones that define Steven Van Belleghem’s remarkable career:
- 2018 – Became Partner and Strategic Advisor for iO while also joining the boards of Plan International Belgium and Hello Customer.
- 2015 – Co-founded Nexxworks and Snackbytes, serving as a board member for both organisations.
- 2015 – Co-founded Zembro, helping develop innovative technology solutions for independent living.
- 2015 – Won the Best Marketing Book of the Year Award and the Commuter Read Award.
- 2011 – Received the Best Presentation Award MIE for his outstanding thought leadership.
- 2011 – Helped InSites Consulting earn the Agency of the Year Award through his leadership role.
- 2010 – Began teaching at Vlerick Leuven Gent Management School as a professor of marketing.
- 2010 – Won the Most Innovative Marketing Book Award for his pioneering work on customer engagement.
- 2007 – Appointed Director of Brand & Conversation Research at InSites Consulting before becoming Managing Partner.
Videos
Steven Van Belleghem’s Official Keynote Speaking Videos & Showreel:
Testimonials
“Steven’s presentation had our dealers spellbound. He gave our organization a digital wake-up call with great humour and now a new world with exciting perspectives is waiting to be discovered.” – Steve, Manager of Marketing & Communication Vans, Mercedes-Benz
“Steven is a frequent speaker at Rabobank. We really like the energy and humour he brings to the presentation of meaningful content. His view on customer centricity in a digital world is truly innovative and his presentations pack one hell of a punch.” – Wiebe Draijer, CEO Rabobank
“Steven is a regular keynote speaker at our events & every time his performance is an absolute highlight. He has a very unique & authentic style: leveraging a combination of academic depth and well-reasoned cases, he spices up his presentations with a great sense of humour.” – Anthony, Google
Speaking Topics
Steven Van Belleghem’s Official Keynote Topics:
- The influence of new technologies (AI, 5G) on customer experience
- The human role in the world of automation- how to delight customers with the human touch
- Customer experience in a world of AI platforms
- Digital ethics
- Ethics & AI
- The future of customer experience- getting ready for the day after tomorrow
- Using the latest technologies to solve world problems
- The offer you can’t refuse
- Customers the day after tomorrow
- When digital becomes human
How Much Does Steven Van Belleghem Cost to Hire?
How Much Does it Cost to Hire Steven Van Belleghem?
Steven Van Belleghem’s speaking fees typically reflect their exceptional career and international demand. Engagements vary depending on location, format, and duration; keynote appearances, conferences, and international events may command higher fees due to travel and preparation requirements.
