Leading Customer Service Expert, Founder & CEO of Pure Customer Service, President of The Brownlee Group & Bestselling Author of ‘Customer Service Success’
David Brownlee’s Biography:
David Brownlee is a leading customer service expert, bestselling author and business leader who has spent more than two decades helping organisations transform their customer service and develop high-performing teams. As Founder and CEO of Pure Customer Service and President and Founder of The Brownlee Group, he has worked with globally recognised organisations including Google, Amazon and Walmart, delivering practical strategies that improve customer experience, communication and leadership. A two-time number one bestselling author and LinkedIn Learning Instructor with more than one million online students, David is widely recognised for translating proven customer service principles into measurable business success, making him a highly sought-after keynote speaker.
David’s entrepreneurial career began in 1995 when he founded Skyline Entertainment before launching CashWeddingGift.com in 2010. Building on his experience in business development and customer engagement, he established The Brownlee Group in 2012 to provide executive coaching and leadership development. He then founded Pure Customer Service in 2013, focusing on helping organisations create exceptional customer experiences. His expertise led to his appointment as a Business Coach with the Anthony Robbins Company, where he coached business leaders on growth, leadership and operational excellence. Throughout his career, he has coached executives, trained millions worldwide and supported both Fortune 500 companies and fast-growing businesses.
David has further cemented his reputation through his published work. His first number one bestselling book, ‘Rockstar Service, Rockstar Profits’, was released in 2019, followed by ‘Customer Service Success’ in 2023. That same year, he was recognised as one of the World’s Top 30 Customer Experience Professionals, ranking number 26 for his contribution to the customer experience industry. His online education programmes continue to reach professionals around the world through LinkedIn Learning.
Today, David continues to advise organisations on creating customer-focused cultures that drive long-term growth. Combining entrepreneurial experience, executive coaching expertise and practical business insight, he delivers engaging presentations that equip audiences with actionable strategies for improving service, strengthening leadership and building lasting customer relationships.
Why Hire David Brownlee?
David Brownlee delivers practical, engaging keynote presentations that help organisations elevate customer service, strengthen leadership and create exceptional customer experiences. Drawing on decades of executive coaching, entrepreneurship and global consulting, he shares proven frameworks that audiences can immediately apply within their own organisations. His experience working with leading international brands, combined with the success of his online training programmes reaching more than one million learners, enables him to connect with audiences of every size while delivering measurable, results-focused insights that inspire lasting organisational improvement.
David Brownlee’s Career Highlights:
Here are some of the key milestones that define David Brownlee’s remarkable career:
- 2023 – Published ‘Customer Service Success’, his second number one bestselling book on customer service excellence.
- 2023 – Ranked #26 in the World’s Top 30 Customer Experience Professionals list.
- 2019 – Published the number one bestselling book ‘Rockstar Service, Rockstar Profits’.
- 2017 – Became a LinkedIn Learning Instructor, with courses that have since attracted over one million learners.
- 2014 – Served as a Business Coach at the Anthony Robbins Company, coaching business leaders and executives.
- 2013 – Founded and became CEO of Pure Customer Service, helping organisations improve customer experience and service culture.
- 2012 – Founded The Brownlee Group, providing executive coaching and leadership development programmes.
- 2010 – Founded and became CEO of CashWeddingGift.com, expanding his entrepreneurial portfolio.
- 1995 – Founded Skyline Entertainment, launching his career as a business owner and entrepreneur.
Videos
David Brownlee’s Official Keynote Speaking Videos & Showreel:
Testimonials
“What a unique pleasure it is to watch David do his thing. It’s exceptionally hard to keep people’s attention, even in a short five-minute video lesson. And yet, from the moment you start to hear David speak, you’re hooked. His energy, enthusiasm, and true passion for helping people come through immediately and you can’t help but get locked into his observations…and what he’s going to say next. If you haven’t watched David in action, do yourself a favour and do so!” – LinkedIn
“David Brownlee is the Customer Service Whisperer!” – NPR, Planet Money
Speaking Topics
David Brownlee’s Official Keynote Topics:
- The Fulfillment Equation
- The Magnetic Leadership Method
- The Rockstar Sales Formula
How Much Does David Brownlee Cost to Hire?
How Much Does it Cost to Hire David Brownlee?
David Brownlee’s speaking fees typically reflect their exceptional career and international demand. Engagements vary depending on location, format, and duration; keynote appearances, conferences, and international events may command higher fees due to travel and preparation requirements.
