Customer Service Speakers

Hire Expert Customer Service Speakers

Hiring a leading keynote speaker on customer service can transform how teams connect with their customers. In an era shaped by automation and AI, human understanding has become the true differentiator. Great customer service is no longer just about solving problems; it’s about creating meaningful, personal experiences that build trust and loyalty. With 88% of CX specialists viewing personalisation as critical for driving customer loyalty, businesses are recognising the need to invest in training that inspires empathy, emotional intelligence, and adaptability. A skilled customer service speaker helps teams see service not as a transaction, but as the heart of lasting customer relationships.

Geoff Ramm Official Speaker Profile Picture

Geoff Ramm

Customer Experience, Customer Service & Marketing Keynote Speaker & Author of 'Celebrity Service Superstars'

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Jo Malone CBE

Jo Malone CBE is a renowned entrepreneur & speaker who founded Jo Malone London & Jo Loves.

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Andrew McMillan Official Speaker Profile Picture

Andrew McMillan

Former Head of Customer Services at John Lewis, Conference Speaker & Facilitator & Director of Engaging Services

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Rory Sutherland Official Speaker Profile Picture

Rory Sutherland

Vice-Chairman Of Ogilvy UK, Co-Founder Of OgilvyChange & Author of 'Alchemy: The Surprising Power of Ideas That Don't Make Sense'

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Jenna Meek Official Speaker Profile Picture

Jenna Meek

Co-Founder & CEO of REFY Beauty, Guest Dragon on Dragon's Den, Named in Forbes 30 Under 30 & Founder of Shrine

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Alan O'Neill Official Speaker Profile Picture

Alan O’Neill

MD at Kara Change Management, Bestselling Author of 'Culture Matters' & 'This Is So Selfridges!', Retail & Change Expert

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Justin Herald Official Speaker Profile Picture

Justin Herald

Managing Director of Customer Culture, Founder of Attitude Inc., Eight-Time Bestselling Author & Named International Entrepreneur of the Year

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Rita Clifton

Deputy Chair of John Lewis Partnership, Former CEO & Chairman of Interbrand, Co-Founder of BrandCap & Bestselling Author of 'Love Your Impostor'

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Duncan Wardle Official Speaker Profile Picture

Duncan Wardle

Former Head of Innovation & Creativity at Disney, Innovation Speaker & Creativity Consultant

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Clive Humby Official Speaker Profile Picture

Clive Humby

Senior C-Suite Advisor on Data Strategy for Competitive Advantage & Transformation, Co-Founder of Dunnhumby, Former Chief Data Scientist at Starcount & Creator of Tesco Clubcard Scheme

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Alex Polizzi

Host of 'The Hotel Inspector', Co-Owner of The Polizzi Collection & Business Management Speaker

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Claire Harper Official Speaker Profile Picture

Claire Harper

First Female Board Director at Mamas & Papas, Founder of IndiaCoco & Commercial & Marketing Lead for London Pulse Netball Club

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Susannah Schofield Official Speaker Profile Picture

Susannah Schofield

Former Commercial Opportunity Director of Royal Mail, Director General of the Direct Selling Association UK, Author of 'Mind the Gap: Creating Your Successful Business Strategy' & Founder of Pitch Sport, Best in Glass & Noir

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Holly Tucker Offical Speaker Profile Picture

Holly Tucker

Co-Founder of Not On The High Street, Co-Founder of Holly & Co, Host of the 'Conversations of Inspiration' Podcast, MBE Recipient & UK Ambassador to Creative Small Businesses

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BJ Cunningham

Founder of Death Cigarettes & Georgina Goodman Limited, Member of the Superbrands Council & Owner of BJ Cunningham Limited

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Ken Hughes Official Speaker Profile Picture

Ken Hughes

Nicknamed "The King of Customer Experience", Consumer & Shopper Behaviouralist for CEO Glacier Consulting, Former Manager of Consumer Insight for Nielsen, Former Strategy Consultant for Accenture & Bestselling Author of 'Taylormaking'

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Martin Newman Official Speaker Profile Picture

Martin Newman

Founder of The Customer First Group, Former Head of E-Commerce at Ted Baker & Author of ‘The Power of Customer Experience’ & ‘100 Practical Ways to Improve Customer Experience’

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Mary Portas Official Speaker Profile Picture

Mary Portas

Founder of Portas, Author of the Government Commissioned "The Portas Review", Co-Chair of the Better Business Act & TV Presenter of "Mary, Queen of Shops" & "Mary Portas: Secret Shopper"

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Gerald Ratner Official Speaker Profile Picture

Gerald Ratner

Former Chief Executive of the Jewellery Company, Ratners Group, Founder of Gerald Online & Author of 'Gerald Ratner: The Rise And Fall... And Rise Again'

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Lord Mark Price Official Speaker Profile Picture

Lord Mark Price

Founder of WorkL, Former Managing Director of Waitrose, Former Deputy Chairman of the John Lewis Partnership & Member of the House of Lords

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JEANNE BLISS

Jeanne Bliss

Former Microsoft Leader of Customer Service, Founder of Customer Bliss, Co-Founder of the Customer Experience Professionals Association & Known as The 'Godmother' of Customer Experience

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Silvia Garcia Official Speaker Profile Picture

Silvia Garcia

Former Global Director of Happiness at Coca-Cola, Workplace Culture Consultant & Tedx Editor’s Pick Speaker

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David Abbott Official Speaker Profile Picture

David Abbott

Pricing Expert, Portfolio Marketing Director at The Marketing Centre & Author of 'How To Price Your Platypus'

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Jo Causon Official Speaker Profile Picture

Jo Causon

CEO of the Institute of Customer Service, Former Director of Marketing & Corporate Affairs at the Chartered Management Institute & Customer Service Media Commentator

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Grace Beverley Official speaker profile picture

Grace Beverley

Founder of TALA, Shreddy, The Productivity Method, Featured in Forbes 30 Under 30 & Author of 'Working Hard, Hardly Working'

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Justin King Official Speaker Profile Picture

Justin King

Former CEO of Sainsbury's, Non-Executive Director of M&S, Chair of the Board of OVO Energy, Former MD of Hypermarkets for Asda & Named one of Management Today’s Most Admired Business Leaders

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Lauren Paton Official Speaker Profile Picture

Lauren Paton

Founder of Scout + Circle, Former Head of Content Launch Marketing at Amazon & Keynote Speaker

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Jane Hawkes Official Speaker Profile Picture

Jane Hawkes

One of the Top 5 Consumer Champions in the UK, Award-Winning UK Money Blogger, Media Commentator on Customer Service & Author of '30 Reasons To Hire A Mystery Shopper'

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Vishal Katelia Official Speaker Profile Picture

Vishal Katelia

Founder of KATELIA PROJECTS, Former Head of Customer Strategy & Engagement at Farfetch & Former Group Head of Customer Engagement at Soho House & Co

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Nick Jenkins Official Speaker Profile Picture

Nick Jenkins

Founder of Moonpig.com, Dragon on BBC Two's Dragons' Den & Former Global CEO of Arc

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Anthony Thomson Official Speaker Profile Picture

Anthony Thomson

Fintech Entrepreneur, Co-Founder of Metro Bank & Atom Bank, Chair of Velorai, Financial Services Leader & Co-Author of 'No Small Change'

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Chris Brindley Official Speaker Profile Picture

Chris Brindley

Former Managing Director of Metro Bank, Founder & Director of Developing Winners in Life Ltd, Elite Sports Business Mentor for the Premier League & Named Britain’s Best Boss by the Working Families Association

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Bob Iger Official Speaker Profile Picture

Bob Iger

Former CEO of the Walt Disney Company, Former President & COO of Capital Cities/ABC & Named Businessperson of the Year by Time Magazine

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Brian McBride Official Speaker Profile Picture

Brian McBride

Former CEO of Amazon, Chairman of ASOS, President of the CBI, Currently Lead Non-Executive Director on the Board of the UK’s Ministry of Defence, Chairman of Trainline & Expert in Business Growth & Leadership

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shep hyken

Shep Hyken

Award-Winning Keynote Speaker, Chief Amazing Officer of Shepard Productions, National Speakers Association Hall of Famer, NYT & WSJ Bestselling Author of 8 Books & Podcast Host

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Jessica Sansom Official Speaker Profile Picture

Jessica Sansom

Chief Impact Officer of EIT Food, Former Head of Sustainability for Innocent Drinks, Sustainability Director for Huel, Sustainable Supply Manager for McDonald's

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Emma Grede Official Speaker Profile Picture

Emma Grede

British Entrepreneur & Brand Architect of Good American & Skims

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Blake Morgan Official Speaker Profile Picture

Blake Morgan

Customer Experience Expert, Founder of CXOHome, Host of 'The Modern Customer Podcast' & Named One of the Top 40 Female Keynote Speakers By Real Leaders Magazine

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Jay Baer Official Speaker Profile Picture

Jay Baer

Founder of Convince & Convert Consulting, Executive Director of Slingshot, Co-Founder of The Tequila Report & Named The World's No.1 Global Guru for Internet Marketing in 2024

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Ron Kaufman Official Speaker Profile Picture

Ron Kaufman

Customer Service Expert, CEO & Founder of Uplifting Service & New York Times Bestselling Author of ‘Uplifting Service’

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Linda Moir Official Speaker Image

Linda Moir

Former Head of Event Services for London 2012, Former Director of Customer Service for Virgin Atlantic Airways & Former Head of HR for British Airways

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Alex Hunter Official Speaker Profile Picture

Alex Hunter

Creator & Host of Attache, Co-Host of Layovers, Former Venture Partner at Ignite Accelerator & Former Head of Online for Virgin Group

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Terry Leahy Official Speaker Profile Picture

Sir Terry Leahy

Former CEO of Supermarket Giant Tesco, Former Chairman of The Board of B&M Retail & Author of 'Management In 10 Words'

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The cost of hiring a keynote speaker varies depending on several factors. Experience plays a major role; those with a high-profile background or specialist expertise often command higher fees. Similarly, the length of time that a speaker has been active in their field can also influence cost, with established professional speakers typically charging more for their proven insight and practised delivery. Factors such as location also impact the fee that a speaker requests, as travel and accommodation expenses are often added to events that are outside of the speaker’s local area.

For the precise cost of a speaker, it is best to consult one of the London Keynote Speaker Agency’s expert booking agents. Keynote speakers and event hosts can range anywhere from £1000 to in excess of £50,000 for speakers with increased levels of experience and expertise, or celebrities.

The ideal time to hire a keynote speaker depends on the details of your event, but generally speaking, it is always best to book in advance to avoid disappointment. For major awareness days or months, like International Women’s Day or Black History Month, the most in-demand speakers can be fully booked up to a year in advance. Securing your perfect speaker early ensures you get the right fit for your audience, theme and budget. Early booking allows you time to plan, coordinate logistics and create a cohesive event plan.

You can hire keynote speakers on a wide range of topics, from mental health, wellbeing, and diversity and inclusion to artificial intelligence and the future of work. Our speakers inspire audiences with insight, expertise, and lived experience. If you’re looking for a speaker who doesn’t fit within our current roster, get in touch. Our expert booking agents have a global network of speakers and will source the perfect fit for your theme. Whether you need an authority on geopolitics or a leading voice on psychological safety, we’ll match you with the right speaker to elevate your next event.

Keynote speakers are available for both virtual and in-person events. Virtual events became a popular format during the COVID-19 pandemic and continue to appeal to organisers who prefer the flexibility they offer. Hosting online removes the need for a venue, travel, and accommodation costs, making it a practical option for global audiences. Many speakers now deliver their talks virtually through platforms such as Zoom or Microsoft Teams. Whether you’re planning a corporate meeting, webinar, or online conference, our team can help. Contact the London Keynote Speakers Agency to find the best speakers for your virtual or hybrid event.

Many keynote speakers can tailor their content to suit the specific goals, audience, and theme of your event. While we offer a wide range of speakers across many topics, some specialise in customising their talks to reflect your company’s values, objectives, or industry challenges. This ensures the message resonates deeply and delivers lasting impact. Whether you’re hosting a leadership summit, corporate conference, or team-building event, we’ll connect you with a speaker who can adapt their message to your needs. To find out which speakers can personalise their content, contact the London Keynote Speakers Agency for tailored recommendations.

Yes, you can speak directly with your keynote speaker before your event. We organise briefing calls to ensure everything runs smoothly and aligns with your goals. During the call, you’ll have the chance to discuss what you’d like the speaker to focus on, the key messages you want delivered, and how their talk can best serve your business. It’s also an opportunity to cover practical details such as timing, format, and any technical or logistical requirements. These conversations help build a strong connection between you and the speaker, ensuring a confident and well-prepared delivery on the day.